Welcome Aboard

 Welcome to the Flight Attendant Connection Tool (FACT)!

FACT is a knowledge base of information and Frequently Asked Questions (FAQs) pertinent to our amazing Frontier Flight Attendants. For suggestions on articles to be added to FACT,  please email Inflight_PnP@flyfrontier.com. To view information, enter a topic in the Search Bar or click through the Table of Contents. 

 Inflight Experience Vision Statement

Build a progressive Inflight Experience organization where every individual is recognized as a skilled professional, who is dedicated to providing safe, reliable, and friendly travel experiences for our customers. 

 Inflight Experience Mission Statement

The Inflight Experience team will focus on six (6) key areas that support the organization's vision statement as follows: 

• Team Member Engagement and Recognition
• Operational Visibility, Performance Metrics & Accountability
• Safety Culture and Quality Assurance
• Customer Experience and Net Promoter Scores
• Professional Development and Succession Planning
• Efficiency, Innovation, and Continuous Improvement