Who do I contact?

AFA Scheduling Council:

Benefits: F9Benefits@flyfrontier.com

  • Short Term Disability
  • Long Term Disability
  • COBRA
  • Benefit Premiums

Crew Scheduling: (720) 374-4540

  • FLICA
    • FA Premium Add
    • FA Daily Opentime Live
    • FA Daily Opentime Split
    • FA Trip Trades-Whole
    • FA Trip Trades-Split
    • FA Aggressive Reserve
    • FA RGS Trades and Swaps
  • Any changes to schedule after awards (18th)
  • Returning to Work schedule for a bid already awarded
  • Deviations from deadheads via phone call
  • CrewTrac password resets

Crew Planning: FACrewPlanning@flyfrontier.com

  • FLICA
    • Base Prefbid Eligibility
    • Reserve Prefbid Eligibility
    • FA Vacation Slide Request
    • FA Base Swap
    • FA Vacation Opentime
  • Incorrect Contact information in FLICA
  • Bid Packages
  • Seniority list

Crew Staffing: CrewStaffing@flyfrontier.com

  • Annual Vacation
  • System Bid Awards

Hotels: Hotels@MECF9.org

  • Issues with hotels

Inflight Dependability: f9opsinfltdependability@flyfrontier.com

  • Emergency Drops
  • Commuter Claus coding
  • Tardy Coding
  • No Shows
  • Sick Coding
  • Bereavement Leave
  • Jury duty
  • Personal leave

Inflight Supervisors: Refer to inflight leadership FACT online contact list

  • Lost and found items (duty phone)

Inflight Training: InflightTraining@flyfrontier.com

  • IOE trips
  • RGS eligibility

IT Helpdesk: HelpDesk@FlyFrontier.com or (720)374-4400

  • Windows password resets

Leave of Absence: LOA@flyfrontier.com

  • Paperwork associated with leaves (FMLA, MED, OJI, MAT)
  • Fitness for Duty Paperwork
  • Returning from continuous leave questions/concerns about KCM being activated

Payroll: F9FAPayroll@flyfrontier.com

  • Vacation Accruals
  • Pay credits associated with trips
  • W2
  • Tax questions
  • Direct Deposit
  • Payroll related questions not related to schedules

On the Job Injuries: OJIFrontier@FlyFrontier.com

  • Questions about OJI
  • Submitting Paperwork

Travel: F9Pass@flyFrontier.com

  • Travel Assistance on LOA/reactivation in ID90
  • MyTravel accounts or returning from continuous leave

Uniforms: Uniforms@flyFrontier.com

  • Assistance with uniform orders while on LOA status