Dependability

Periodically, Flight Attendants need to update or add their new phone number/s. For Crew Scheduling to have the most up to date number or add an additional number to be contacted, please promptly call Crew Scheduling at 720.374.4540. Unfortunat...

Emergency Drops (EMR) tend to be misunderstood about what their intended use is for, and this article is to help alleviate those misconceptions.  We’ll attempt to outline some helpful hints to assist pointing you in the right direction, should you q...

Whenever emailing the Inflight Dependability teams or other departments, please be sure to always include your Name, Base and Emp # in the subject line of your email, i.e., DEN FA SAM JONES 444444 . This tells the team who you are, where you are ...

Whenever you are calling Crew Scheduling (CS) to report that you are going to be late or unable to report, our Employee Handbook section 5 page 42 and our CBA 8.D.1 specify that we call sufficiently ahead of report time, even if we have a leave of a...

Flight Attendants are required to check in at least 60 min prior to departure (or 1 minute prior to report time) per FAM 55.10 pages 2-4 via F9 company authorized means as outlined in the Flight Attendant Manual (FAM). Reserve Flight Attendants sitt...

Whenever you are going to be late or miss any assignment, including Training, please be sure you always call CS first. Even if there is a hold time, please call CS and hold the line or until they call you. Then disconnect the call and answer their c...

In the event you forget, lose or if your badge is stolen, first call Crew Scheduling immediately, as outlined in Flight Attendant Manual (FAM) 20.05 Pg 2. Crew Scheduling will notify Inflight and the station of your situation and coordinate eff...

Whenever information is covered by the Collective Bargaining Agreement (CBA) and the Employee Handbook (EH), sometimes the information may contradict. In those events, the CBA will supersede the EH. When in doubt, please contact your base leade...

Whenever Crew Scheduling (CS) calls for an assignment, per the Collective Bargaining Agreement (CBA) we are to call Crew Scheduling back within 15 min of the initial call. The Collective Bargaining Agreement Sick Leave article advises on minimum hol...

Whenever Flight Attendants need to update the contact phone number or add additional back up numbers for Crew Scheduling to contact, Flight Attendants need to call Crew Scheduling to advise of any updated number. Updating UltiPro is always grea...

The Company recognizes Flight Attendant's desire to live in locations other than their base. The company's Commuter Policy is intended to protect registered Flight Attendant Commuters (FACs) from a dependability infraction when unable to report for ...

Flight Attendants should report their Commuter Clause requests within 24 hours of missed assignment's start through the appropriate channel to Inflight Dependability to avoid denial for an untimely request. Be sure to give Crew Scheduling the m...

Flight Attendants should report their Intermittent FMLA (IFM) recode requests within 24 hours of the start of the missed assignment for each missed duty day date through the appropriate channel. If you have a 3-day trip Mon-Wed, you must report...

Flight Attendants should follow normal call out procedures to Crew Scheduling immediately when unable to report for duty. Please follow up with Inflight Dependability by submitting your bereavement requests within 24 hours of the start of your ...

Flight Attendants should follow the normal call out procedure to Crew Scheduling immediately whenever you are unable to report for duty. We always recommend that you attempt to drop/trade trips via Flica to avoid needing to apply for an EMR. An...

Please remember that Personal Leaves are never guaranteed and are subject to operational needs and your individual record Please be sure you are following the normal call out procedure to Crew Scheduling immediately whenever you are unable to report...

If you are injured on duty or on a layover, please call Crew Scheduling as soon as possible if you cannot report or continue operating. Then please promptly call your Inflight base leadership or the Regional After-Hours Emergency line found on the m...

Please be sure you send your Jury Summons upon receipt. Courts send the summons well in advance so that your employer can accommodate your service ahead of time. Waiting until the reporting day or a few days before Jur reporting day is prohibited pe...

Please be sure you send your Subpoena or Notice to Appear upon receipt. Courts send the summons well in advance so that your employer can accommodate your service ahead of time. Typically, the court will tell you to appear on the specific date ...

As we work through the operational plans for hurricanes, we understand that there will be Flight Attendants needing to evacuate or prepare for the incoming storm and call out for their trips/reserve days. Flight Attendants are encouraged to cal...

Leaves of absences (LOAs) are the only means to remove absences and occurrences. LOAs are found in the CBA in Article 12 and the Employee Handbook in Section 9. Doctor’s notes do not remove absences or occurrence points but verify that the absenc...

Perfect Attendance PAT is awarded automatically in your CATS record after 6 months of no occurrences. Keep in mind  6 months is not an absolute 180 days due to each month having various days of the month. All occurrences/absences, including but...